Privacy Policy

Last Updated: May 2025

At Pür Balance Massage Therapy and Facial Spa, we are committed to protecting your privacy and safeguarding your personal and health information. As a regulated healthcare clinic operating in Ontario, we adhere to the Personal Health Information Protection Act (PHIPA) to ensure your information is handled with the utmost care and confidentiality.

Information We Collect

We collect personal and health-related information to provide safe, personalized, and effective care. This may include:

This information is collected directly from you or someone authorized to act on your behalf.

How We Use Your Information

Your information is used for purposes including:

Providing safe services

Developing personalized treatment plans

Scheduling and managing appointments

Communicating important updates or reminders

Billing and insurance documentation (if applicable)

Meeting regulatory and legal obligations

We do not sell or share your information for marketing purposes.

Data Security

We take every reasonable step to protect your personal information from loss, unauthorized access, or disclosure. This includes:

Secure, encrypted electronic record-keeping systems

Locked and monitored physical storage

Access restricted to authorized staff and practitioners only

Website Usage and Cookies

Our website may collect non-identifiable data such as IP addresses or usage patterns through cookies. This information is used to improve user experience and website performance. No personal health information is collected through these cookies.

Third-Party Services

If you book appointments or interact with us through third-party platforms (e.g., booking software, payment processors), your information is also subject to their privacy policies. We work only with trusted Canadian providers who are also regulated and maintain strict privacy standards.

Policy Updates

We may update this Privacy Policy occasionally to reflect new regulations or business practices. The most current version will always be available on our website.